Fourwheelsshop.co.uk Privacy Policy

• Who we are
  Four wheels shop is a UK digital automotive marketplace that offers a
  vehicle buying and selling process. To provide you with the full range of
  Fourwheelsshop products and services, we need to collect and process
  information about you.
  This policy (“Privacy Policy”) apply to all visitors and users of our website,
  online services and our customers (both Private and Trade). This includes
  where you visit or use our online services and we collect your personal
  information. These include:
  • the Fourwheelsshop website at www.fourwheelsshop.co.uk (the
  “Website”)
  • any Fourwheelsshop website that links to this Privacy Policy,
  • social media or official Fourwheelsshop content on other websites;
  • our mobile devices and Applications (“Apps”)
  It also relates to our use of any personal information you provide to us by
  phone, SMS, email, in letters and other correspondence and in person.
  Our Privacy Promise
  Fourwheelsshop (“fourwheelsshop”, “we”, “us”, “our”) is committed to
  protecting your personal information, being transparent about the data we
  hold and wherever possible giving you control over how we use it.
  It’s important that you read this policy to understand the information we may
  hold about you, how we use it and how you can access or update your
  information, modify your preferences or request deletion of your personal
  data.
  This Privacy Policy explains:
  • What information Fourwheelsshop collects about you;
  • How Fourwheelsshop collects and uses information about you;
  • Whether Fourwheelsshop discloses your details to anyone else;
  • The choices available to you regarding the personal information you
  provide to us;
  • When and how your data may be shared with third parties.
  Amendments and updates to this Policy may be made from time to time. Any
  revisions will be posted on this page so you will always be aware of the
  information we collect. Please review this page regularly so that you are
  aware of any changes.
  We use your information in line with all applicable laws and regulations
  concerning the protection of personal information from time to time in force,
  including the Data Protection Act 2018, the Privacy and Electronic
  Communications (EC Directive) Regulations 2003 and 2011 and the General
  Data Protection Regulations (GDPR), and including any amendments or
  updates to these and any equivalent or successor applicable laws and
  regulations.
• Information collected and how we use it
  Fourwheelsshop collects the following information:
  Information you provide when you place an
  advertisement on the Website
  As part of the advert placement process on the Website, we collect your
  name, telephone number, email address and postcode, as well as details of
  the vehicle you wish to sell, payment details (please see below) and your IP
  address.
  • We use your name and email address to register your account and
  place your advert, confirm that your advert has been published and
  send you service communications about how to access and manage
  your account (available within the “My account” section of the Website)
  and your advert. You can access the “My Account” area at any time to
  update your details and can also change your options regarding
  marketing communications from Fourwheelsshop and/or third parties
  that you have selected in this area. We will only use your information
  for marketing purposes where you have given us specific consent.
  • We use your postcode to provide a positioning of the vehicle you
  advertise within our database, this allows potential buyers to locate
  vehicles for sale within a set radius of their chosen location.
  • Vehicle Registration Numbers are required to place an advert on the
  Website for regulatory and security purposes. We will not disclose the
  Vehicle Registration Number to any person carrying out vehicle
  searches on the Website. However, if the Vehicle Registration Number
  is displayed in photographs within your advert then these details may
  be visible to Website visitors who may use them without your
  authorisation.
  • If your advert expires we will contact you via phone or email to give
  you the option to rebook your advert.
  • We may also use the information you provide for internal business
  records and purposes, including to analyse and develop our products
  and services and the Website.
  We use certain features in our advert placement process to protect the
  privacy of our customers when they are communicating with potential buyers
  via phone or email.
  • For customers placing a Private advert, we apply a Protect Your
  Number facility as a default on all adverts when customers provide
  their phone number. Protect Your Number enables you to keep your
  telephone number private by providing you with a substitute telephone
  number to use in your advert. You will need to contact our Customer
  Service team if you wish to remove this facility. Please be aware that if
  you opt out of using this facility, your telephone number will be visible
  within your advert.
  • For customers placing Private adverts, we also provide a customer to
  customer email service that allows Website visitors and potential
  buyers who view your advert to contact you via a link displayed on
  your advert, without disclosing your email address. We use this to
  disable any potential harmful links that may expose you to fraudulent
  activity. The use of the customer to customer email service is
  mandatory for us to maintain security of our Website. We reserve the
  right to monitor and retain all communications via the email service for
  security monitoring purposes.
  You will also be required to supply payment card details to place your advert.
  We use third party payment providers to manage online card payment
  transactions. Payment card information is collected over a secure online
  payment gateway provided by:
  • WorldPay – processed in accordance with their privacy policy: https://
  www.worldpay.com/uk/privacy-policy
  • Stripe – processed in accordance with their privacy policy: https://
  stripe.com/gb/privacy
  All payment transactions processed are encrypted. Your payment card
  information is used solely to process payment for your advert. We retain no
  record of your payment card details.
  Information you provide when you browse or use
  services on the Website
  You will need to supply your postcode in order to use our vehicle search
  facility. We will use this to present adverts matching your search criteria with
  the distance from your selected location.
  To create an account or use certain additional services, we will collect your
  email address and your chosen password. Once you have registered you can
  edit your personal details in your account. If you log-in via Facebook or
  another social media account, those sites may automatically give us access
  to your limited personal details (including your account ID and email address)
  in order to verify if you are logged in with their site. Once you are logged-in
  to our Website in your use of the Website and your data will be handled in
  accordance with this Privacy Policy and the Cookie Policy. We are not
  responsible for any use of your personal data by Facebook or any other
  social media site.
  If you book a test drive of a new vehicle, or request a quote or brochure,
  through the Website you will need to provide your name, email address,
  postal address and telephone number which will be passed to the relevant
  dealer or other third party. Each request form clearly indicates that you are
  giving authorisation for your details to be passed to the relevant dealer or
  other party for them to contact you and action your request.
  If you use the chat service, available on some dealer adverts, to
  communicate with dealers (“Chat Service”), you may disclose personal
  information while using the service. The Chat service is provided by a third
  party, ContactAtOnce and data they receive is processed in accordance with
  their privacy policy: http://www.contactatonce.com/privacy-policy/
  All conversations and email exchanges are recorded. Any personal
  information that you disclose during a live chat or via an online form will be
  accessible to and processed by ContactAtOnce, the Dealer with whom you
  communicate, and will be made available to Auto Trader. Additionally, the
  Chat Service provider may use computer infrastructure which is situated
  outside of the EEA. By using the Chat Service, you acknowledge that any
  personal data disclosed while using the Chat Service will be processed and
  stored by the Chat Service provider on its systems outside the EEA and
  protected by adequate safeguards.
  When you use the Website we will also collect your IP address.
  Information we collect if you use our Mobile
  Applications
  If you choose to download or use our Mobile Applications, or access one of
  our mobile optimised sites, we may receive information about your location
  and your mobile device, including a unique identifier for your device.
  We may use this information to provide you with location-based services,
  such as advertising, search results, and other personalised content. Most
  mobile devices allow you to control or disable location services within the
  mobile device’s settings. If you have questions about how to disable your
  device’s location services, we recommend you contact your mobile service
  carrier or the manufacturer of your device.
  How we use the information we collect
  We use the information we collect to:
  • provide and administer the Website and related services and manage
  internal operations, including troubleshooting, data analysis, testing,
  research, statistical and survey purposes, and to develop the Website
  and our products and services.
  • generate an overall audience profile of visitors using the Website. We
  use this information to assist us in developing relevant content on the
  Website as well as encouraging automotive trade advertisers to place
  adverts for their stock or promotions on the Website.
  • provide customers who have opted-in to receive marketing
  communications, with relevant and timely offers by email (including
  where customers have supplied their insurance renewal date
  information and/or vehicle ownership details).
  • support our ‘Send to Mobile’ functionality. This allows visitors to our
  Website to send details of vehicles for sale to their mobile phone.
  • provide a user friendly online search experience. This includes the use
  of website analytics tools as described further in our Cookie Policy.
  • identify the location of visitors, to block disruptive or fraudulent use, to
  establish the number of visits from different countries.
  Lawful basis we use to process your information
  We process your data based on the lawful bases set out below. We may
  process information you provide based on more than one lawful ground
  depending on the specific purpose for which we are using it:
  • Contract: To enter into a contract with you and fulfil our contractual
  obligations to you (e.g. to publish your advert). This processing is
  necessary for us to provide the service you have requested including
  registering and managing your account and providing service updates
  and our support services.
  • Consent: To provide information and take actions in relation to services
  which you have opted-in to receive. This includes where you
  specifically request for your details to be passed onto a third party (e.g
  where you are making an enquiry regarding test drive or a vehicle for
  sale) or where you opt-in to receive relevant marketing
  communications from us (e.g. industry news and offers).
  • Legal Obligation: Where processing is necessary to comply with legal
  or statutory requirements on us. This may include cooperating with
  police in relation to their investigations.
  • Legitimate interest: To improve our Website, products and/or services,
  understand how visitors and customers use our Website, products
  and/or services, undertake market research and inform our general
  marketing, to run our business and maintain the security or our
  Website and services for you, us and other Website visitors and
  customers.
• Consent
  Where consent is required for us to process certain types of your personal
  data, it must be clearly given. You may give us your consent to receive our
  marketing communications and/or when you use the Website to request
  services provided by dealers.
  Where you have given consent for Fourwheelsshop to process your personal
  data you may withdraw consent at any time by emailing
  dataprotection@fourwheelsshop.co.uk. We will cease processing your data
  based on that consent but this does not affect any processing we have
  undertaken at any time before withdrawal.
  If you have given consent for your details to be passed to a dealer or other
  third party your data may already have been used by them to respond to
  your request before we can action your consent withdrawal. In this event,
  you will need to contact them to withdraw your consent to their use of your
  personal data.
• Disclosure of your information
  Fourwheelsshop will not pass on your personal data to third parties except
  as set out in this policy or with your consent. We may disclose your personal
  information to third parties for the following purpose(s) and in the following
  circumstances as part of our processing activities:
  • We will send your personal information to dealers, vehicle
  manufacturers, bike manufacturers and relevant third parties to enable
  them to provide you with the services and products that you have
  requested or consented to receive details of via the Website or the
  Apps. In certain circumstances, vehicle manufacturers (including Ford
  Motor Company Limited) or bike manufacturers and other relevant third
  parties may subsequently transfer, process and store your personal
  information outside of the European Economic Area (“EEA”) for their
  business and administration purposes. in accordance with their own
  privacy policies. If you have queries or require more information on
  how these third parties use information, including transfers outside of
  the EEA, please read their privacy policies or contact them.
  • We may use service providers to help us run the Website or services
  available on the Website, some of whom may be based outside the
  EEA. Some of our webpages use plugins from third party platforms
  (such as the ‘Facebook Recommend’ or Facebook Gestures’ function).
  Information about your visit to the Website may be collected by these
  third party providers on these pages. If you browse these pages whilst
  still also logged in to your account on the third party platform,
  information collected by the third party may be connected to your
  account on the third party platform. If you have queries or require more
  information on how these third parties use information, including
  transfers outside of the EEA, please read their privacy policies or
  contact them.
  • Where we are under a duty to disclose or share your personal
  information in order to comply with any legal obligation, or in order to
  enforce our terms and conditions and any other agreements.
  • If we sell or buy any business or assets, in which case Fourwheelsshop
  may disclose your personal data to the prospective seller or buyer of
  such business or assets.
  • If we or substantially all of our assets are acquired by a third party,
  personal data held by us about our customers may be disclosed to the
  prospective buyer.
  • We may share your personal information with our group companies.
  • We may share any information that we collect with parties including:
  our legal and professional advisors, the police, other public or private
  sector agencies, governmental or representative bodies (which may
  include insurance companies, finance companies, automotive
  advertising companies and/or other agencies) in accordance with the
  relevant legislation for the purposes of the prevention or detection of
  offences, and/or the apprehension or prosecution of offenders. .
  • You acknowledge that we have a legitimate business interest in
  preventing the use of our platform or services in any manner that may
  facilitate fraudulent activity or deny consumers of their legal rights
  under the Consumer Protection from Unfair Trading Regulations 2008
  or the Consumer Rights Act 2015. We may share any information that
  we collect about you or the vehicles that you advertise for sale on our
  platform with third parties or their legal representatives to the extent
  necessary to prevent fraud or any adverse effect to those third parties
  consumer rights.
  We are not responsible for any use of your personal data by these parties
  except where they act as our processor.
• Where we store your personal data
  Fourwheelsshop will take all reasonable steps to ensure that your data is
  treated securely and in accordance with this Privacy Policy.
  All information you provide to us is stored securely within the EU, and not
  transferred outside the EEA unless specifically detailed.
  Payment card information, details you provide when requesting dealer or
  other third party services through the Website and information you provide
  when using the Chat Service is handled in accordance with the relevant
  service providers’ privacy policies and may be transferred and stored or
  processed by them outside of the EEA in accordance with their privacy
  policies. Where we transfer your data outside of the EEA, we will ensure that
  safeguards are in place to provide similar degree of protection is available to
  protect it. This may include contractual protections in place with our service
  providers or transferring your data to countries or parties which are
  recognised as providing suitable protection by the European Commission.
  Certain parties to whom we disclose your personal data may transfer your
  data outside of the EEA after we disclose it to them as part of their business
  and administration activities (see above, Disclosure of your information). We
  are not responsible for any use of your personal data by these parties except
  where they act as our processor. If you have queries or require more
  information on how these third parties use your information, including such
  transfers outside of the EEA, please read their privacy policies or contact
  them.
  Fourwheelsshop uses strict procedures and security features designed to
  prevent any unauthorised access to your data that we hold.
• Retention period
  Fourwheelsshop will process personal data for as long as necessary to fulfil
  the purpose we collected it for, including the purpose of legal, accounting
  and reporting requirements, and for as long as necessary for the prevention
  and detection of criminal activity. The period for which we process and store
  the personal data for varies depending on the use you make of the Website
  and the products and/or services we offer. Where you register an account or
  place an advert we will retain your data for as long as your account and/or
  advert is live and a period after your account is closed or advert ends to
  enable us to satisfy our legal, accounting and reporting requirements.
  In some circumstances you can ask us to delete your data: see Right to be
  forgotten below for further information.
  In some circumstances we may anonymise your personal data (so that it can
  no longer be associated with you) for research or statistical purposes in
  which case we may use this information indefinitely without further notice to
  you.
• Your rights as a data subject
  At any point while we are in possession of or processing your personal data,
  you, the data subject, have the following rights:
  • Right of access – you have the right to request a copy of the
  information that we hold about you. In the event that Fourwheelsshop
  refuses your request under rights of access, we will provide you with a
  reason as to why
  • Right of rectification – you have a right to correct data that we hold
  about you that is inaccurate or incomplete.
  • Right to be forgotten – in certain circumstances you can ask for the
  data we hold about you to be erased from our records.
  • Right to restriction of processing – where certain conditions apply to
  have a right to restrict the processing.
  • Right of portability – in certain circumstances you have the right to have
  the data we hold about you transferred to another organisation.
  • Right to object – you have the right to object to certain types of
  processing such as direct marketing, automated processing or
  profiling.
  • Right to complain to the supervisory authority – you have the right to
  complain as outlined in paragraph 8 below.
  Please email dataprotection@fourwheelsshop.co.uk if you have any queries
  regarding your rights. You can exercise your rights as set out above or by
  emailing dataprotection@fourwheelsshop.co.uk All of the above requests will
  be forwarded on should there be a third party involved (as set out in this
  Privacy Policy) in the processing of your personal data.
• Complaints and Contact
  If you wish to make a complaint about how your personal data is being
  processed by Fourwheelsshop (or third parties as described above), or how
  your complaint has been handled, in the first instance please email your
  concerns to dataprotection@fourwheelsshop.co.uk. You also have the right
  to lodge a complaint directly with the UK supervisory authority which is the
  Information Commissioner’s Office and can be contacted via the details at
  www.ico.org.uk.
  If you have any questions regarding the use of your personal data please
  contact us at: dataprotection@fourwheelsshop.co.uk